Personal data can be defined as any information that can be used to trace you as an individual. DJRepair processes the following personal data:
- Personal details: name, gender
- Address details: house number, street name, town/city, postcode, country
- Contact details: telephone number, email address
- Payment details: IBAN/account number, account name
- Account details: customer number, IP address
- Recordings: camera and telephone recordings
Your personal data is processed whenever you contact (or have contacted) DJRepair. We get various information directly from you whenever you visit one of our websites or shops, subscribe to one of our services, or when you contact our customer service department.
Purpose and relevance
1. Processing your repair order
When you place your repair order at DJRepair, we need your personal data to process your order. For this reason, we need to know your name, your gender, your address details (for delivery and invoicing), your telephone number, your email address and your payment details which includes things like your IBAN/account number and the account name.
Your personal data is required in order for DJRepair to create a sales agreement for you. We are legally obliged to keep this information for 7 years.
2. Visiting one of our shops
All of our shops are constantly monitored by video cameras for security purposes. Images are stored for a period of 3 months and can be used in the event of suspected theft or fraud. They also ensure the safety of customers and employees by reducing the chance of threats, or aggressive or violent behaviour.
3. Contact with Customer service department
Our customer service department is there to answer any questions you may have or offer advice on your repair order. They can be contacted in various ways including by email, by telephone, through the website or through social media channels like Facebook, Twitter and Instagram. In order to help you as quickly as possible, we store your contact information and your calls as long as you are a customer with us.
Your telephone conversation with our customer service team can be recorded for quality and training purposes and we use these to improve our services. In addition, these telephone recordings can be used when investigating suspected theft or fraud and as evidence. Phone recordings are destroyed after a period of 1 year.
4. Providing you with relevant information
Newsletter and email
In order to inform you about our special offers and promotions of Bax Music (holding of DJRepair), you can subscribe to our newsletters and other commercial messages by providing us with your email address via our website. Bax Music only sends emails to you when you have given us permission to do so.
If you are no longer interested in receiving emails from us, you can always unsubscribe by clicking the link provided at the bottom of the email.
Social media and communities
If you’d like to share your experiences with our products or services, you can do so via our social media channels.
You’ll find DJRepair on sites like Facebook, Twitter, YouTube, Instagram and Google+. Be aware that any information you share with these sites is available to the general public. For this reason, we recommend that you familiarise yourself with these company’s privacy policies so that you know exactly what they do with your information and can adjust your settings accordingly.
To always give you the opportunity to adjust your permissions regarding the sending of relevant information and to give you access to our communities, this data is retained indefinitely.
DJRepair does not retain your personal data for longer than is absolutely necessary unless this is required by law. As soon as the relevant retention period has passed, personal data is either destroyed or made anonymous for further analytical or reporting purposes.
In some cases retention periods do not apply. This includes things like your contact with our customer services department. If, however, you’d like your personal data to be removed from our systems, that is your right. For more information on this, see the paragraph below on invoking your rights.
Sharing personal data
The personal data you share with DJRepair is only shared with our partners when it is necessary for the services we provide. Our partners include delivery services, suppliers or repair companies, payment partners and IT service providers. Partners who gain access to your personal data via DJRepair may only use that information to provide services on behalf of DJRepair. DJRepair has agreements in place with these partners to ensure that they will treat your personal data as carefully as we do.
In certain situations (suspicion of theft or fraud etc.) we may be legally required to share your personal data with parties like governmental agencies, the police or the judiciary to aid them with their duties or investigations.
Your personal data will not be sold to third parties and cannot be made public without your prior approval.
DJRepair has taken appropriate technological and organisational measures to secure your personal data from unauthorised access, distribution or processing as well as unintentional destruction. Your personal data is stored on secure servers. When necessary, sensitive information is encrypted both internally and when shared with authorised external parties. Within DJRepair, only a restricted group of employees have access to your personal data who need it in order to carry out their duties.
Invoking your rights
The GDPR gives everyone the power to invoke certain rights when it comes to their personal data. This includes the right to see your personal data, the right to request personal data be changed and the right to request that it be deleted. You can sent an email message to firstname.lastname@example.org to invoke any of these rights.
DJRepair does not make decisions based on automated processing with regards to matters that may affect you.
If you have a complaint about the way your personal data has been handled, you can always get in touch with the Autoriteit Persoonsgegevens (Dutch DPA).
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If you have any other questions, you can contact our customer service team by email at email@example.com or by phone on (+31) (0)85 – 888 58 52 (NL) or (+32) (0)3-605 22 26 (BE).