There's a problem with my DJ equipment. What will the repair cost be?
To give you an idea of what a repair might cost, we’ve compiled a list of common issues and the estimated price of their repair. The actual repair fee can only be determined after we’ve received and inspected your gear. Following inspection, we’ll provide a repair quote and ask whether or not you agree with the cost and are happy with the repair to go ahead.
Can I get a quote without sending over my gear?
Unfortunately, no. A hands-on inspection is required before we can give you a quote for any repair. Following inspection, we’ll provide a repair quote and ask whether or not you agree with the cost and are happy with the repair to go ahead.
To give you an idea of what a repair might cost, we’ve compiled a list of common issues and the estimated price of their repair.
I have a question. Can I call or mail you?
Yes! See our contact page for more information.
I need something repaired. How do I let you know about this?
Fill in the repair form on the repair form page. You’ll receive a copy by email that you should include when you send your DJ Gear to us for repair.
Can I only send my DJ Gear to you or can I also bring it in myself?
What happens after I’ve submitted a repair request?
Shortly after submitting a repair request, you’ll receive a payment request (€12.95) which covers the postage costs to DJRepair. After the payment has been made, you’ll receive a shipping label.
As soon as it arrives, your gear will be inspected and assessed, after which we’ll provide a repair quote.
If you agree with the quote, the repair will go ahead and as soon as it’s completed, we’ll send you a secure link via which you can pay the agreed fee. As soon as the payment has been made, we’ll send the repaired item back to you.
If you don’t agree with the cost of repair, an inspection fee of €55 will be charged. Following payment, the item will be returned to you or, if you prefer, will be disposed of free of charge.
Will I receive a notification when my repaired DJ Gear is being sent back?
Yes! As soon as we send back your repaired DJ Gear, you’ll receive a confirmation from us. This will include a Track & Trace code that you can use to follow your package. (Note – this normally works from the following morning, if not before.)
Is there a guarantee on repairs?
Yes! A 12 month guarantee is standard on all repairs.
What do I do if something breaks during the guarantee period?
Get in touch with us by telephone or by email. Together, we can discuss the problem and determine the best solution.
I have a complaint!
We’re sorry to hear that. Please get in touch with us by telephone or by email. See our contact page for details. In the unlikely event that we can’t agree to a solution, you can contact the Dispute Commission at Thuiswinkel.org. Alternatively, it’s possible for consumers in the EU to register their complaint with the European Commission’s ODR platform provided it’s not already being handled elsewhere.
Which transport company do you use for deliveries?
We work with names like DHL, bpost and UPS. Packages are traceable and insured against loss, theft and damage.
What are the delivery costs?
A postage fee of €19.95 (international) or 12.95 (from The Netherlands) will be charged per defective item. This fee can be paid via a secure payment link that we’ll send you via email. Once the payment has been completed, we’ll email you a postage label so you can post the item to Bax Music.
Does a company outside of the Netherlands need to pay VAT?
Companies outside of the Netherlands, but inside the EU pay 0% VAT. If you want to make use of this option, you’ll need to provide us with a valid VAT number.